Text-to-911 Implementation

​Text-to-911 is a regionally deployed application that allows SMS text messages from cellphones and smartphones to be sent directly to a local 9-1-1 center. Once the text message connects into 9-1-1, the dispatcher can text or chat with the reporting party while dispatching public safety response.

Third Signal will make it simple for your PSAP to launch Text-to-911.

Who uses it?

People who are deaf, hard of hearing, or unable to speak out loud have been waiting for Text-to-911 for a long time. Many have given up their TTY/TDD machines in exchange for smartphones. Text-to-911 can also save lives when a reporting party is involved in an emergency situation wherein it is dangerous to talk. Examples include, domestic violence situations, and in-progress incidents such as active-shooter situations in schools, where students can text vital information to first responders while on silent lockdown.

School Emergencies and Text-to-911

Where is it used?

​A significant attribute of Text-to-911 is that it works on the edge of cell networks. There are a lot of places where a cell signal is too weak for a voice call, but a text can get through. This is where Text-to-911 can be a lifesaver. Even public safety responders have used Text-to-911 to communicate back to their agencies when on the edge of cell service and outside of land mobile radio coverage.